Customer Protection Policy
a). The purpose of gathering personal information:
- To provide services for customers and manage.
- To use customers' information to manage the data and handle arising problems timely (if any).
b) Phạm vi sử dụng thông tin:
- To provide services for customers.
- To send notices about information exchange activities between customers and STAREAL.
- To prevent from activites that destroy, appropriate customers' account or to fake customer's activities.
- To contact and resolve complaints with customers.
- To confirm and exchange information about customers' transactions at STAREAL.
- At the request of government administrator with authority.
c) Information storage period:
- There is no time limit, except in case customers send the request for cancellation to Management Board of company.
d) People or organizations can be approached with that information:
- In any case, customers agree that the agencies, organization or individuals can approach and collect personal information, including:
• Management Board
• The third-party has intergrated services with website: stareal.vn
• The government administrator with authority, in case of request as prescribed in operating system.
• Financial & legal advisor and audit company.
• The claimer can prove customers' violation.
• At the request of government administrator with authority.
e) The address of information collection and management unit, including the contact method so that customers can ask about colleting and handling information related to their personal information.
STAREAL REAL ESTATE JOINT STOCK COMPANY
Address: KL01 Kim Long Village, Nguyen Huu Tho Street, Phuoc Kien Commune, Nha Be District, Ho Chi Minh City.
Hotline: 0909 51 92 92
Email: info@stareal.com.vn
Website: stareal.com.vn
f) Methods and tools for customers to access and correct their personal data on e-commercial system of the information collecting unit:
- Customers can request to check, update, adjust or cancel their personal information by asking the Management Board to do.
- Customers can send the complain about the information that being out for the third-party to the Management Board.
- When receiving these feedbacks, STAREAL will confirm the information and be responsible for answering the reasons and guiding the customer restore, secure the information.
- The methods of receiving customers' complains:
i) Email: info@stareal.vn
ii) Phone: 0909 51 92 92
STAREAL REAL ESTATE JOINT STOCK COMPANY
Business Registration Number: 031638868
Date of issue: July 14th, 2021
The Legal Representative: Mr. Nguyen Hoai Bao
Email: info@stareal.vn